Agentic AI for enterprise processes

AI agents that run your processes.
Your people keep the decisions.

Connectera agents read a request, act in your systems through their APIs, follow your procedures and prepare the result. Your rules decide what needs a person. Configured for your company, deployed in your AWS account.

Book a demoFollow one process

Built on Amazon Bedrock, Bedrock AgentCore and Amazon Connect · Hosted in the EU or in your AWS account

Answering a question is a feature. Closing a case, issuing a refund, preparing a quotation across four systems, by your rules, with a person signing off: that is a process. Connectera runs processes.

One process, start to finish

The agent does the work. A person makes the call.

Contract cancellation with refund

Request received

A customer writes to cancel their contract and asks for the unused months back.

Email

Agent

Found the contract and the months left unused, then calculated the refund: €126.00.

CRM · Billing

Handed to a person

Refunds above €100 need approval: handed over with the contract, the calculation and a summary.

Team console

Camille, finance

Approved the refund in one click.

Team console

Agent

Closed the contract, issued the refund and replied to the customer.

CRM · Billing · Email

What the agents do

Work, not chat.

Act in your systems

Read, create and update records through your own APIs: orders, contracts, tickets, quotations. Each operation is enabled one by one, with its own instructions.

Follow your playbooks

Your procedures, written in plain language by your team, updated without a release.

Ask a person when it matters

Amounts, exceptions, anything your rules name: handed over with the facts and a summary.

Find what it needs

Your documents, the history of the case, your partners' sites, searched in one step.

Prepare the result

Quotations, replies, tickets and notes, prepared and checked against your data before anyone sees them. A price below cost is refused by the platform, not by the prompt.

Two agents. One on its own, one beside your teams.

Self-service agent

Handles requests from start to end

On chat, email, phone or inside your own applications. Each user reaches only their own data, checked on the server for every call.

Team assistant

Works beside every employee

In the console your teams already use: it summarises the case, searches, drafts, and acts when they say yes. With or without an open case.

Make it yours

Your name, your words, your procedures.

One product, configured per company. Pick one of three fictional companies to see what changes, without a line of code.

Agent name
Nova
A record is a
contract
Playbooks
Move-in, meter dispute, payment plan
Systems
CRM, billing, metering
Nova · team assistantLumen Energy
Incoming · Customer says this month's bill is too high.
Contract LE-20481: estimated reading on 1 Oct. Payment plan eligible.
Draft reply ready: ask for today's reading, then correct the bill.
  • Correct a bill
  • Payment plan
  • Moving home

Connect any system

If it has an API, the agents can use it.

Bring a system with its OpenAPI description. Each operation is switched on one by one, for one agent or both, with its own instructions. Nothing is available by default.

  • Customer data scoped on the server, never by the prompt
  • Writes that check your rules before they happen
  • Answers trimmed to what each agent may see
tools = [{  name    = "billing"  openapi = "billing-api.json"}]operations = {  getContract = { agents = ["self_service", "assistant"] }  issueRefund = {    agents       = ["assistant"]    confirmation = true  }}

Enterprise grade

Built to scale, built to be trusted.

Your AWS account

Hosted by us in the EU, or deployed in yours. Your data stays where you put it.

Single sign-on

Your teams sign in with your identity provider. Roles decide who sees what.

Releases nobody notices

Versioned releases; a page that is open keeps working until it reloads.

Managed services

Amazon Bedrock and Amazon Connect carry the load, from a small team to a large one.

Oversight dashboard

What the agents handled alone and what they handed over, by team and by day.

Every call traced

Each tool call logged with its result, so you can see why the agent did what it did.

Security and data, in detail

Where it fits

Any process that runs on requests and rules.

Requests on chat, email and phone: refunds, cancellations, plan changes, delivery questions.

Which process would you hand over first?

Show us one process. We map it, connect the systems it touches, and run it with your team in a pilot.

Book a demo